Every call matters.
We answer for you.
MALLAR is a Quebec-based bilingual answering service: real receptionists handle your calls and secretarial work in French and English, backed by artificial intelligence, so you never miss a call.
"Rousseau Accounting, hello! One moment, connecting you now."
Two ways to never miss a call again
Two answering service plans with no surprises: a fixed monthly rate plus a per-minute rate for your line's actual usage.
Phone Answering Service
A dedicated bilingual virtual receptionist (human, AI-assisted) answers on behalf of your business, screens calls, and relays your messages in real time.
- Personalized greeting for your brand
- Call transfers and message taking
- Instant notification by email / text
- Automatic call transcription
- Dedicated line, no setup fees
Virtual Secretary
A dedicated assistant for your business handling your calls, calendar, appointments, and routine administrative follow-ups.
- Everything in the Phone Answering Service plan
- Calendar management and appointment booking
- Lead and inquiry qualification
- Email follow-up and admin coordination
- A dedicated assistant who knows your business
From sign-up to your first call handled
A simple, transparent four-step process so your line is ready with no surprises.
Opening your file
You pay the $99 setup fee. You'll immediately receive your confirmation and the link to book your onboarding meeting.
Meeting with a team lead — 45 minutes
Together, we build your service sheet: greeting script, actual hours, key contacts, transfer rules, emergency procedures, and answers to your frequently asked questions. This is the document your receptionists will have in front of them on every call.
Setup and training
We send you your MALLAR forwarding number. You request call forwarding from your phone provider — we'll guide you if needed. Meanwhile, the receptionists assigned to your account are trained on your service sheet.
Go live
On the fifth day after your payment, your calls start coming to us. This is also the date of your first monthly payment, which repeats each month on the same date.
Artificial intelligence that doesn't replace humans — it empowers them
Our technology transcribes, summarizes, and prioritizes every call in real time, so our receptionists respond faster without ever losing the human touch your customers deserve.
"Hi, I'd like to book an appointment for Thursday if possible."
Intent detected: appointment booking. Calendar synced, Thursday slots shown to the agent in 0.4s.
"Of course! I have 10 AM or 2:30 PM Thursday — which works for you?"
Call summary generated automatically and sent to your team, no manual entry required.
Real-time transcription and summaries
Every call is automatically transcribed, with a clear summary sent to your team within seconds.
Intent detection and prioritization
The AI identifies the reason for the call — appointment, urgent matter, information request — to guide our agents live.
AI-assisted, never robotic
The AI prepares the information; it's always a real person, from a Quebec business, speaking with your customers.
Monthly report
Receive smart call analytics every month, with zero effort on your part.
What our clients are saying
Quebec businesses who took back control of their communications with MALLAR.
"Since MALLAR started handling our reception, our clients tell us they're greeted with real kindness and professionalism. A genuine relief for our team."
"The response speed and automatic call transcription save us precious time every week. It's like having a dedicated assistant without the fixed overhead."
"The secretarial solution let our in-house team refocus on what matters, by handing off the calendar and client follow-ups to an assistant who truly knows our business."
An answer in a few seconds
Search by keyword and our answer index does the rest — just like asking a MALLAR receptionist directly.
The 4 most common questions appear below. Use search to explore the other 12.
Phone reception covers the essentials: a person answers your calls on your behalf, screens requests, and relays your messages in real time. The virtual secretarial service goes further: on top of call reception, a dedicated assistant manages your calendar, books your appointments, and handles routine administrative follow-ups.
It's always real receptionists, from a Quebec business, answering your calls. Artificial intelligence works behind the scenes to support them — transcription, intent detection, summaries — but it's never a robot speaking with your customers.
Yes. During your onboarding meeting, we build your full service sheet together: a personalized greeting script, actual hours, transfer rules, and answers to your frequently asked questions. Your customers never hear the name MALLAR — only yours.
Yes, with the Virtual Secretary solution. Our team checks and updates your calendar in real time to confirm appointments directly during the call, following the rules you've given us.
Each solution includes a fixed monthly rate ($99 for Phone Reception, $350 for Virtual Secretary) plus a per-minute rate ($1.25 or $1.10) calculated only on the actual time spent on the phone for your calls. You never pay for hold time or unused minutes.
No. Apart from the $99 file-opening fee, your monthly invoice matches exactly the fixed rate of your solution plus the minutes actually used. No surprises, no additional setup fees.
No. Our solutions come with no long-term contract — you're free to change or cancel your service at any time.
Yes, you can move from Phone Reception to Virtual Secretary (or vice versa) at any time. Contact our team and we'll adjust your account for the following month.
The full process takes about five business days after the setup fee is paid: a 45-minute meeting to build your service sheet, call-forwarding setup, then training for the team assigned to your account. Your calls start coming to us on the fifth day.
No. You keep your current number — we simply give you a MALLAR forwarding number, and you request call forwarding from your phone provider. We'll guide you through this step if needed.
It's the reference document your receptionists have in front of them on every call: greeting script, actual opening hours, key contacts, transfer rules, emergency procedures, and answers to your customers' most common questions.
Yes, our services are available 24 hours a day, 7 days a week, following the rules set out in your service sheet — you decide the hours and call types to cover.
Yes, every call can be automatically transcribed and a clear summary is sent to your team within seconds of the call, with no manual entry on your part.
Yes. All information collected during calls is handled confidentially and used only for the service you've entrusted to us.
Yes — professional firms, clinics, residences, construction companies, retailers, and many more. Your service sheet is tailored to your industry, whatever it may be.
Yes, with no long-term contract, you can end your service at any time by contacting our team.
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Ready to never miss a call again?
Book a 15-minute discovery call with our team — no commitment.
Saint-Sauveur, Quebec J0R 1R0
Phone reception available 24/7
Request sent!
We'll reach out to confirm your 15-minute call.